Al Anood Fashion Dresses Store Policy
1. General Terms and Conditions
The process of sale and your purchase and use of the products available on this site are subject to the terms and conditions of use and service.
The store may choose to accept or not accept or cancel your order in some cases, for example:
If the product is unavailable.
If the product was priced incorrectly.
If it is found that the order is fraudulent.
In these cases, the site will refund what you paid for the orders that were not accepted or canceled.
2. Intellectual Property Rights
All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, programs, and trademarks, are the exclusive property of Al Anood Fashion and owned by the store, and are protected by copyright.
3. Delivery Policy
The preparation and shipping of orders start from 3 to 10 working days from the date of order confirmation and payment completion.
The delivery time varies depending on the delivery area and the chosen shipping method.
The customer will be provided with a tracking number immediately upon shipment.
4. Immediate Delivery
Provides immediate delivery service within 24 hours for Jeddah and Mecca.
If the immediate order is delayed beyond the specified time, the customer is exempt from delivery fees, and shipping becomes completely free.
5. Size Policy
All our products are tailored specifically upon request.
We ask the customer to review the size chart in the product description before completing the purchase, or select the "Custom Tailoring" option by writing the required size in the (Add Note) box when placing the order.
Please ensure the accuracy of the measurements before sending, as they cannot be modified after the tailoring process begins.
6. Return Policy
Since our products are prepared or tailored specifically for each customer based on their request, orders cannot be canceled or returned after approval and payment, because the product has already begun to be tailored and prepared or purchased specifically for the customer, making it non-changeable or returnable.
7. Replacement Policy
If you wish to request a replacement service through the store, please write in the search box the word: "Replacement Request," or click on the designated link (Click here).
Replacement conditions:
Only one replacement per order is allowed.
The replacement must be requested within 24 hours of receiving the order.
The product can be replaced with another model with a refund of the price difference if any.
Discounted models are calculated at their original price or pre-discount price.
The customer bears the shipping fees to the shipping company, 70
(35
outbound + 35
return).
The store offers free modification or exchange service, and the fees only cover shipping costs with the shipping company.
The customer should not ship the product until receiving the replacement invoice from us.
Orders outside Saudi Arabia are not eligible for replacement.
If the customer refuses to receive the order or does not receive it, resulting in the shipment being lost with the shipping company, we are not responsible.
8. Cases where the consumer is not entitled to replace the product
Products made specifically based on the consumer’s request or according to specifications they set, except for products with a manufacturing defect or that violated the specifications set by the consumer.
If the product has been used or damaged or is no longer in the same condition as when received, or if the security sticker on the product has been removed.
Consumed products that have been used fully or partially.
Products that have been tampered with or their serial numbers removed.
Products without price tags, labels, or original packaging, or if any accessories or attachments are missing.
If a defect appears in the product due to poor handling or improper use by the consumer.
9. Quality Control Policy
All our products undergo a thorough inspection within quality control procedures before shipping to the customer, to ensure the product is free from any damage or manufacturing defects.
The product is carefully packaged and scented to ensure it reaches the customer in the best condition and in good shape.
10. Complaints and Suggestions
For complaints or suggestions, please contact us via email:
[email protected]
Thank you for your understanding and cooperation.
Al Anood Fashion Dresses Management
